On January 3, 2025, the column "Dancing Cars" received a complaint from Mr. Yang of Tangshan. Mr. Yang said that his car suddenly broke down on December 31 and almost hit the wall. Afterwards, in the process of communicating with other car owners, Mr. Yang found that there were more than 100 riders in the car owners’ group, all of whom suffered similar brake failures on December 31. Not only that, there have been a lot of related reports on other platforms, and many Baojunyue car owners have reported that their cars had brake failures on December 31.
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Subsequently, Baojun Automobile officially responded: This Yueye incident was not a "brake failure" described by the network, but a software bug in some vehicles, which led to the degradation of brake power. This part of the vehicle will enter the speed limit protection state when it is reminded by the indicator light when it is started.
On January 7th, the column "Car Dancing Flying" received another complaint from Bao Junyue. Mr. Jiao said that on December 31st, he was preparing to drive away in the parking lot. When he stepped on the brakes, he found that the vehicle could not stop at all, and he bumped into the battery car parked next to him, and the bumper of the car was cracked.
On January 2, the 4s shop contacted itself, and the two sides reached an agreement on the conditions for returning the car. However, on January 3, the 4s shop suddenly repented, saying that it could not return the car. Mr. Jiao said that according to his own understanding, many riders had successfully returned their cars before January 2, and they all received refunds smoothly. Mr. Jiao then contacted the manufacturer, who said that the solution had been given to the 4s shop, but the 4s shop said that it did not get the manufacturer’s solution, and the two sides began to "kick the ball". Mr. Jiao said that he would never buy Baojun cars again, and the service attitude and quality were poor, which was disappointing!
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In the program, we connected the customer service representative of SAIC-GM-Baojun and raised two questions:
1. Can the consumer’s demand for returning the car be solved? Don’t "kick the ball" on both sides, and finally it will go away.
2. Consumers have the right to know according to law. In the official announcement of Baojun Automobile, it is mentioned that "some vehicles have software bugs, which leads to the degradation of braking power". Consumers want to know the principle and how to cause the failure of braking power degradation through software bugs.
The customer service said that it would report the above problems and reply to Mr. Jiao as soon as possible.
In the afternoon, Mr. Jiao said that a local 4s branch contacted him, and the other party said that it would provide a gift package worth 1000 yuan, but Mr. Jiao refused and insisted on returning the car.
Whether it is "brake failure", "brake failure" or "brake assist degradation" officially declared by Baojun Automobile, in the actual driving process, it all points to the same result-the vehicle can’t brake normally, endangering life safety. In this case, SAIC-GM-Wuling Baojun Automobile, please don’t stick to the terminology, come up with the most sincere solution and give the owners an explanation. This is the top priority.
The slogan "What people need, what they build" has won many praises from SAIC-GM-Wuling. Now, in the face of the brake failure of Baojun Yue, people need to know the truth of the brake failure and the follow-up remedial measures. I wonder if Baojun Automobile can give a satisfactory answer.
