When enterprise services are linked with AI (artificial intelligence), new market opportunities are being bred.
A few days ago, Ant Group set up a new company "Digital Ant Force" in Beijing to launch the AItoB market, which will be operated by artificial intelligence technology service enterprises. Digital Ant is headquartered in Ant T Space in Haidian District. This space is also the innovation and technology headquarters of Ant Beijing. Ant Group will rely on the advantages of capital science and technology and talents to increase investment in scientific and technological innovation and carry out frontier exploration around artificial intelligence and data element root technology. Digital Ant Force is an important business practice for Ant Group to explore the landing industry of artificial intelligence.
"In the business process, a lot of work can be improved by AI from customer service, technology research and development, operation management and other aspects, but enterprises usually can’t use AI tools immediately, they need matching industry solutions and end-to-end service delivery, and finally get the business upgrade brought by AI technology." On August 14, at the media communication meeting, Zhou Yun, chairman of Digital Amali, said.
(Caption: Zhou Wei, Chairman of Digital Mali)
She introduced that in the past, Ant Group has precipitated a series of mature AI application practices of man-machine integration in serving its own business, which has enabled ants to deeply integrate AI technology with industry knowledge processes and talents, and precipitated rich practical experience and mature solution system. Now, Digital Mali has opened up this set of capabilities to help enterprises upgrade their management with AI technology more conveniently.
It is understood that Digital Ant Group is a business segment that provides intelligent services for enterprises around AI technology. Through the original distributed service platform capabilities of AI, it provides "end-to-end" services for enterprise operations in a man-machine integration mode, thus helping enterprises achieve cost reduction and efficiency improvement.
Specifically, Digital Ant provides three types of services for the intelligent operation of enterprises: first, it provides intelligent customer service and marketing services, and provides customers with various services such as "AI cloud customer service", intelligent marketing and intelligent training quality inspection through the large model of customer service field to help enterprises reduce operating costs and improve operating efficiency; The second is to provide intelligent operation services and provide enterprises with intelligent service solutions including legal and compliance links; The third is intelligent technology service, which helps enterprises to realize intelligent research and development, lower the threshold of technology research and development and improve the usability of technology through the CodeFuse code model.
Take smart customer service as an example. In the past practical experience, the AI man-machine integration solution of Digital Power can help enterprises to shorten the recruitment cycle from 100 days to 0.5 days, and the flexible scheduling of customer service can reach more than 15% within 10 minutes, and the peak flexibility of time can reach 400%. Compared with the traditional customer service cost, enterprises can reduce costs and improve the quality and efficiency of services.
In terms of intelligent technology services, enterprises generally face many challenges, such as high project complexity, short delivery cycle, and many related parties. Different from traditional SaaS and technology outsourcing services, Digital Ant provides all-round services such as scheme planning, product design, system research and development, deployment and operation and maintenance in the form of AI, which greatly improves the efficiency of enterprise research and development.
With the continuous optimization of generative AI and deep learning algorithms, artificial intelligence can deal with more complex problems, and AI is becoming an important tool to drive a new model of enterprise services. How to make enterprises use AI conveniently in their business processes is the industry demand and pain point that digital power has to solve.
"We hope that digital power can help the digital transformation and intelligent upgrade of enterprise management, and bring new ideas and new strength to the AI enterprise service market." Zhou Yun said that the product family of Digital Ant will be unveiled at the Bund Conference in September.